Domain FAQ's

:: Domain Name Help ::

Domain Name Registration
 Q.  Who should register a domain name?
 Q.  Could you explain your registration pricing?
 Q.  I don't have a Web site, can I still register a domain name?
 Q.  What if the domain name I want isn't available?
 Q.  Once I have registered domain name what do I do?
 Q.  Who owns the domain name?
 Q.  Why does my new registered name show up as "available" at other registrars' whois?
 Q.  What if I misspelled my domain name?

Account and Domain Administration
 Q.  What if I forget my password?
 Q.  How do I change my account information?
 Q.  How do I change contact, billing or administrative information?
 Q.  How do I renew my domain name registration?
 Q.  How do I change my name servers?
 Q.  How do I register name servers?
 Q.  How do I forward (redirect) my domain name?

NameSpin, and WhoIs
 Q.  What is NameSpin?
 Q.  What is 'WhoIs'?
 Q.  When is 'WhoIs' updated?
 Q.  What is the difference between the WhoIs search and NameSpin?

Ownership and Registrar Transfers
 Q.  How do I find your Ownership Transfer Help Page?
 Q.  How do I find your Registrar Transfer Help Page?

Contact Us
 Q.  I have questions not answered by this FAQ page. How can I contact someone at FirstCoastHosting Inc.?

A.  A URL, which stands for Uniform Resource Locator, is your complete Internet address. It is the string of information, such as http://www.FirstCoastHosting.com, that directs people to specific locations on the Internet. In the same way that an address written on an envelope directs the post-office to deliver a letter straight to your door, a URL typed into an Internet browser leads directly to the location of a specific resource on the Internet.
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A.  A domain name, such as the "FirstCoastHosting" portion of www.FirstCoastHosting.com, signifies your own address on the Internet. As no two parties may ever hold the same domain name and TLD combination at the same time, it is a truly unique identifier of you or your company. It is how your customers will remember you and find you among the millions of other Web sites on the Internet.
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• At FirstCoastHosting you can have a name that is 63 characters long not including the extension. Therefore the root of the word can be 63 characters.
  
• Use only letters, numbers, or dash ("-")
  
• Cannot begin or end with a dash
  
• Domain names are not case sensitive
  
• Domain names cannot include spaces

A.  The first screen you see will ask you to select the language which you desire to have your domain in. You can select one of the following:

Korean (KSC 5601)
Japanese (SJIS)
Chinese Traditional (Big5)
Chinese Simplified (GB)

At the bottom of the screen click on the gray button:  NEXT
You can now select the domain or domains that you wish to register. 
You can select many domains in the bulk check section or one domain in the single check section.
If you're reserving domains in the bulk check section you must add the .com, .net, or .org tld. 
Click on the “CHECK” button to continue.

FINAL NOTE:  As part of the NSI multilingual test bed all registration attempts will incur the appropriate yearly charge whether or not the domain is secured in your name.  All domains will come up as still available until NSI performs the final resolution.  The domains will be registered on a FIRST come FIRST serve basis

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A.  These three extensions—.com, .net and .org—are top-level domain names in the hierarchical Domain Name System. They are probably the most popular and most widely recognized top-level domain names on the Internet. With FirstCoastHosting.com, you can register any valid, available domain name you choose within these three top-level domain names.

      Here is some information about the .ws and .tv domains. They are owned by the countries of Western Samoa and Tuvalu. They sold the rights to use the .ws and .tv as a top-level domain. .ws and .tv are 100% globally accessible, and they can be viewed by anyone accessing the internet from anywhere in the world. Additionally, everyone, regardless of location, has the ability to register/administer .ws and .tv domains.

A.  FirstCoastHosting.com currently registers domain names ending in .com, .net, .org along with the newly added .info, .nu, .us, .biz, .ws and .tv tld's. As other extensions become more widely used on the Internet, we will offer those to our customers as well. We'll keep you posted through updates on our main domain page.  If you would like to register Country Code Top-Level Domains (CCTLDs) please visit the IANA CCTLD Database for more information.
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A.  Computers read Internet addresses through a series of numbers called Internet Protocol (IP) numbers. Because these numbers would be difficult for people to remember, user-friendly Internet addresses were developed using combinations of words and numbers. A name server is a computer that has the capability to translate, or resolve, the domain names we see and use in our browser windows into IP numbers. Example: www.FirstCoastHosting.com is how people commonly remember and reach our Web site, but a name server translates these letters into the IP number 209.197.254.206
any time a computer is directed to our site.

For more help with name servers please see "How do I change my name servers?" and "How do I register name servers."
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A.  View Pricing Section

Register Now!

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A.  Yes. You can register a domain name at any time and start your online identity by using our name servers when you are ready. Just select one of our hosting packages.
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A.  If you search for the availability of a name on FirstCoastHosting.com and it is not available, it means that someone else has already registered that domain name. FirstCoastHosting.com can only register domain names that are available. Each Registrar is required to keep a searchable whois database on their site for domains registered by their customers. To find the correct whois search you should query for particular information related to a registered domain. Please visit the Whois Search.  If you want to find alternate available domains please try our NameSpin feature.
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A.  The first thing you are going to have to do is to find a web hosting service. You can review our Hosting Plans. View Plans

     Once an account is created you can up load your data.  If you have any HTML pages you can upload them using a program like CuteFTP , HTML-Kit, or WSFTP.  Third, you set the DNS server to:

ns1.firstcoasthosting.com  209.197.254.206
ns2.firstcoasthosting.com  209.197.254.248

our primary and secondary host names. Finally wait up to 72 hours for all this updating to circulate throughout the Internet. You should now be able to receive e-mail and page hits.
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Q.  Who owns the domain name?

A.  The owner of the domain name is the registrant information entered into our database at the time of the original registration. To find out the registrant information for a domain name registered under us, please visit our WhoIs Search.
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Q.  How much does it cost to register a domain name?

A.  FirstCoastHosting.com charges $12.95 per year for .com, .net, and .org, We also offer competitive rates on a wide array on other top level domains - TLD's.
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Q.  Why does my newly registered domain name show up as "available" on another registrars' WhoIs?

A.  When you register with us, your request is immediately sent to the NSI shared registry. They update their whois database only once a day, so if your registered domain misses the current update you will have to wait up to another 24 hours before your domain shows up. The DNS information update process is similar except this happens worldwide and can take up to 72 hours for completion.
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Q.  What if I misspelled my domain name?

A.  Please take extra care during registration to make sure that everything is as it should be. All registrations are final and fees are non-refundable.

If you have made a mistake you have three choices:

 1. Keep the domain you have registered and develop it. 
 2. Have us delete your ownership from the domain. (No refund)
 3. Register the new name and have one of them redirected to the other
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Q.  What if I forget my password?

A.  Please visit our Contact Us Page.
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Q.  How do I change my account information?

A.  Login to your account. In this area you will be able to change your billing information, administrative contact, technical contact, and name server .
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Q.  How do I change contact, billing or administrative information?

A.  Making changes to different aspects of your account is a relatively simple process. Simply visit FirstCoastHosting.com and Login to your account by entering your username, password and domain name. You will then be able to choose from a number of possible actions and be given specific instructions online on how you can complete any changes you need to make. The only change that you will not be able to make is changes to the Owner information. In order for us to change the Owner information (excluding the Owner/Organization name which is considered an Ownership Transfer) you will need to email us from within your account with a list of the current information and the changes you would like made.

If what you are seeking is an Owner Transfer, then please Login and send a support email to have the ownership changed for your URL Ownership Transfer
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Q.  How do I renew my domain name registration?

A.  If you would like to renew your domain, please log into your account.  When you get to the 'Your Account' Welcome! page, Click on the link 'Domain Renewal' : Renew or extend the registration period of your domains. Remove or Add the domains you would like to renew.  Now all you have to do is follow the steps that the web site gives you.
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Q.  How do I change my name servers?

A.  1. Log into your FirstCoastHosting account.
2. Click "Manage your domains
3. In the drop down box, choose the domain you want the name server information to change for.
4. Click the button "Manage..."
5. On the left side of the screen you will see some links, click the one that says "Name Servers."
6. At the bottom of the page it will list your current name servers. "Remove" the old ones in turn.
7. "Add" the new name servers in turn. Enter the name server names NOT the IP address. Name server names will be something like ns1.firstcoasthosting.com
8. Click update.
9. Now wait up to 72 hours for the change to take place.
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Q.  How do I register name servers?

A.  You first need to two IP addresses usually provided by your ISP or web hosting provider. FirstCoastHosting.com's IP's are:

209.197.254.206
209.197.254.248

1. You need to log into your account and click on the link to manage domains.
2. Select your domain from the text box with the drop down arrow.
3. At the bottom portion of the screen there is a link "Name Server Registration", click on that link.
4. You are then prompted to add the first part of the name server extension. I strongly suggest that you use the ns1 and ns2 beginning extension. The rest of the name server appears by default as your domain name. Whatever you do DO NOT enter www for the beginning extension for your name server.
5. Enter the IP address in the text boxes directly below the name server name, EXACTLY as the ISP has given them to you.
6. Then click on the word "Continue" with the arrow through it and your name server is registered. You can then register the second name server.

To change name servers please see "How do I change my name servers?"

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Q.  How do I forward (redirect) my domain name?

A.  FirstCoastHosting.com offers URL Forwarding.  We offer URL redirection services for only $5.00 a year which allows you to redirect your URL on the fly.

You can forward your domain by:

1. Log into your account.
2. Click Manage your Domains
3. Select a domain.
4. Under 'Other Options'... Click URL Forwarding.
5. Read the directions and enter the URL or IP address that you want your domain to forward to.

Don't forget the http://www. when entering your URL. In 24 hours, your domain will be pointed to your web site or IP Address.
In order for URL forwarding to work your Domain must be set to:

NS1.Nameresolve.com

NS2.Nameresolve.com

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Q.  What is NameSpin?

A.  We know it's a frustrating experience finding out that your first name choice isn't available. That's why FirstCoastHosting Inc. offers you NameSpin, an easy way to search for an alternate domain name. NameSpin's thesaurus feature allows you to find creative synonyms to your original name choice. And if you really want to find a creative name, just enter three words into the appropriate spaces on the screen. NameSpin will go to work concocting different combinations of the entered words and whip up all kinds of unique name combinations for you to consider. Another special feature that NameSpin offers is the capability to search up to 300 possible domain names simultaneously. Enter your names into the appropriate field (to save time you may want to paste a name list from a text document), wait a few seconds, and NameSpin will tell you which names are available of all the names you checked.
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Q.  What is 'WhoIs'?

A.  The 'WhoIs' feature is a search engine connected to a database of domains registered through FirstCoastHosting. When you search for a domain name, it will return the domains registration information if the domain was registered through FirstCoastHosting. The registration information that is listed includes that for the Owner, Administrative, and Technical contacts. Also included is the domain's name servers. To see this in action please visit our WhoIs search.
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Q.  When is 'WhoIs' updated?

A.  When you register with us, your request is immediately sent to the NSI shared registry. They update their WhoIs database once a day, so its possible for your domain to just missed the current update. If this happens you will have to wait up to another 24 hours before your domain shows up. Domain name searches at all registrar sites are updated IMMEDIATELY after registration so that no domain name can be registered more than once. WhoIs lookups take between 24-48 hours to update. You still might not find your records at some sites because each registrar is only required to maintain WhoIs records for domain names that they register. They are not required to maintain WhoIs records for domain names registered with other registrars.
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Q.  What is the difference between the WhoIs search and NameSpin?

A.  A WhoIs search allows you to enter any domain name registered by FirstCoastHosting.com to find out, for informational purposes only, the registration records for a particular domain name. NameSpin, as described above, searches for domain name availability and helps you create alternate domain names if the one you want is already taken.
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Q.  I have questions not answered by this FAQ page. How can I contact someone at FirstCoastHosting.com ?

A.  We'll be happy to answer any questions you have about FirstCoastHosting Inc. and our services.

If you are new to FirstCoastHosting.com just fill out our Contact Us form, describing the question you have, and we'll contact you shortly.

If you already have a FirstCoastHosting.com account, it is preferable that you login to that account to contact customer support.
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